Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

· A PROUD HISTORY OF OVER 75 YEARS

· FY22 REVENUE 10.4 BN USD

· WE’RE PRESENT IN 66 COUNTRIES

· OVER 1,400 ACTIVE GLOBAL CLIENTS

Location: Open for Austin, TX

and

Raleigh, NC

Job Description: Internal Process Improvement SME - Wallet, Payments, and Commerce

Position Title: Internal Process Improvement Subject Matter Expert (SME)

Position Overview:

The Internal Process Improvement SME will play a critical role in evaluating and enhancing the

Wallet, Payments, and Commerce process and operations. This role focuses on standing up and expanding

shared services capabilities, with a keen eye on optimizing processes, driving operational

efficiencies, and ensuring seamless integration with the broader organizational goals. The ideal

candidate will possess deep expertise in process improvement, with a specific focus on

payment technologies, e-commerce enablement and shared service environments.

Key Responsibilities:

• Process Evaluation and Analysis: Conduct a thorough assessment of existing Wallet, Payments, and Commerce processes,

identifying areas for improvement and recommending

actionable solutions.

• Shared Services Integration: Lead efforts to establish and expand shared services

capabilities within the Wallet, Payments, and Commerce, ensuring alignment with organizational

strategies and operational needs.

• Operational Efficiency: Develop and implement process improvement initiatives to

streamline operations, reduce redundancies, and enhance overall service delivery within

the Wallet, Payments, and Commerce (WPC) framework.

• Cross-Functional Collaboration: Collaborate closely with various stakeholders, including

product teams, operations, and IT, to ensure that process improvements are aligned

with business objectives and technical requirements.

• Change Management: Drive change management efforts by developing training

materials, SOPs, and communication plans to support the implementation of new

processes and tools.

• Performance Metrics: Establish and monitor key performance indicators (KPIs) to

measure the effectiveness of process improvements and ensure ongoing optimization.

• Risk Management: Identify potential risks associated with process changes and develop

mitigation strategies to minimize disruptions to Wallet, Payment, Commerce operations.

• Documentation and Reporting: Maintain comprehensive documentation of process

evaluations, improvement initiatives, and project outcomes to support transparency

and continuous improvement.

Qualifications:

• Experience: Minimum of 5-7 years of experience in process improvement, preferably

within the payments or technology industry. Experience with shared services customer

service / support ops models is highly desirable.

Education: Bachelor’s degree in Business Administration, Operations Management,

Industrial Engineering, or a related field. A Master’s degree or relevant certification

(e.g., Six Sigma, Lean) is a plus.

• Technical Skills: Strong understanding of payment technologies, particularly Wallet, Payment, Commerce processes. Proficiency in process mapping tools and project

management software.

• Analytical Skills: Ability to analyze complex processes, identify inefficiencies, and

develop data-driven improvement strategies.

• Communication: Excellent communication and interpersonal skills, with the ability to

influence and collaborate with stakeholders at all levels.

• Problem-Solving: Strong problem-solving skills, with the ability to think critically and

creatively to overcome challenges and drive process innovation.

Additional Requirements:

• Ability to work in a fast-paced, dynamic environment and manage multiple projects

simultaneously.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

The potential compensation for this role is based on labor costs in local markets, as well as the job-related skills, knowledge and experience of the candidate. Expected base pay for this role ranges from [$100,000 to $2,00,000 ]. Based on the position, the role is also eligible for Wipro’s standard benefits and additional compensation offerings, including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options as well as potential incentive or variable compensation.

Business Change Consulting (OCM)