Stori Card
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See open jobs at Stori Card.See open jobs similar to "Product Lead CCX" Get Matched.About Stori
Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.
Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.
Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.
We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.
The Role:
This position focuses on elevating the overall customer experience and service quality of the credit and loan payment experience. The primary objectives for this role are centered around getting users to pay their debt on time and improving the Net Promoter Score (NPS) and Customer Effort Score (CES). Current challenges include financial education, creating a seamless payment experience and making sure payments are reflected in real-time.
The Product Lead will need to be agile in their approach, continuously iterating on our products and services, and proactively identifying and addressing any pain points to enhance the overall customer journey. This role involves a high degree of problem-solving and a commitment to delighting our customers at every touchpoint as well as strong stakeholder management.
From defining the vision and owning the roadmap to executing it and monitoring key results, the Product Lead is the leader of the squad.
Leading a squad of a designer, and frontend and backend engineers, the Product Lead will prioritize and coordinate the team’s efforts. Day to day responsibilities include leading daily stand-up meetings to review progress and address blockers, regularly grooming and prioritizing the product backlog, and acting as the main liaison between the squad and stakeholders. The Product Lead leads sprint planning sessions, conducts user research to gather feedback, develops and presents the product roadmap, and collaborates closely with UX/UI designers and developers.
Experience:
Skills and Attributes:
What we offer
This job is no longer accepting applications
See open jobs at Stori Card.See open jobs similar to "Product Lead CCX" Get Matched.