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Technical Training Developer - Fixed Term - 6 - 9 Months



Software Engineering, IT
Posted on Thursday, July 11, 2024
About Us
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
The Technical Training Developer is responsible for designing, developing, and maintaining the content for Sophos’ partner and customer technical training courses You will also be responsible for supporting the global enablement needs of Sophos, including the Sales Engineer community, through designing and delivering content.
As part of this role, you will provide support to Technical Training Developers working alongside you.
This is not a training delivery role, however, you may be requirement to contribute to webinars and in-person training sessions as part of developing courses and communicating changes.

What You Will Do:

  • Design, develop and maintain exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
  • Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
  • Scope projects and estimate time required accurately
  • Consistently meet deadlines and communicate promptly with the team when obstacles arise
  • Work with subject matter experts, including sales engineers, professional services, engineering, product management, and support, to utilize existing skills and resources, and to ensure training aligns to business requirements
  • Work with closely with regional subject matter experts to review and validate technical training content
  • Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
  • Develop programs and materials to support identified technical enablement requirements
  • Contribute to the development and implementation of new learning models and content design templates
  • Develop your skills to become a subject matter expert on the products you create training for
  • Provide support to Technical Training Developers working alongside you; helping them to define their course plans and deliver projects required by the business
  • Work with the rest of the team to handle incoming queries and troubleshoot issues as required to support the delivery of our technical training courses
  • Support students completing training through self-paced eLearning
  • Deliver webinars and in-person training sessions where required as part of this role

What You Will Bring:

  • Must have previous experience in designing and developing materials and writing assessments for technical training
  • At least 2 years domain expertise in enterprise IT security
  • Experienced in creating technical training content using MS PowerPoint and MS Word
  • Experienced in building complex virtual environments
  • Experienced in working across multiple geographic regions
  • Excellent oral presentation, written communication skills
  • Demonstrated ability to communicate effectively and build productive working relationships
  • Ability to execute on several parallel tasks and prioritize appropriately
  • Ability to install and manage small heterogeneous networks
  • Ability to adapt to new technologies and learn quickly
  • Occasional travel may be required
  • Desirable:
  • Knowledge and/or experience using Sophos’ next-gen products
  • Experience using Articulate Storyline and Rise or similar authoring tool
  • Ideally has previous working experience with a competitive vendor in the security and/or networking environment
  • Experience of delivering training, both in-person and remotely
  • Experience of certification delivery, as part of an education program
In Canada, The base pay for this role ranges from $32.69 to $54.80 per hour. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.