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Global Technical Support Engineer

PayPal

PayPal

IT, Customer Service
Mexico City, Mexico
Posted on Thursday, July 4, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
Global Technical Support Engineer are responsible for providing Support to PayPal's merchants in times of need.

Job Description:
The Merchant Support and Technical Services Organization is looking for a Global

Technical Support Engineer.

This position will require a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues.Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Responsibilities:

  • The role involves significant interaction (e-ticketing, e-mail and some phone) with our merchants and our internal stakeholders & engineering teams.
  • Must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques across an array of PayPal Products
  • Works directly with developers, merchants, and internal teams on post integration issues to provide technical support, consulting, and best practices.
  • Installation and configuration of payment APIs, and commerce products.
  • Conducts test scenarios with code, software, hardware, devices, and endpoints.
  • Communicates technical issues to PayPal merchants and internal departments.
  • Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
  • Develops in-depth technical documents for distribution to PayPal merchants.
  • Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
  • Supports hardware and software involved with merchant payment processing.
  • Supports onboarding of merchants with a payment processing solution.
  • On call rotation based on business & regional requirements


Requirements:

  • 3+ years of experience
  • Technical background
  • English proficiency is a must
  • No travel required


Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0113223