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Lead UX Researcher, Experience Strategy

PayPal

PayPal

Design
United States
Posted on Thursday, July 4, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
As the Lead UX Researcher on the Experience Strategy team, you’ll pioneer creative research programs that explore what’s next for PayPal. Through a blend of qualitative and quantitative research, you’ll play a pivotal role in driving our go-to-market strategy for new products and shaping the evolution of our experiences across time horizons. Your thought-provoking foresight and ideation workshops will foster innovation, empowering teams to think differently. And by distilling complex data into compelling narratives, you will elevate the voice of the customer across the organization.

Job Description:
About Our Team
At PayPal, design isn't just about creating visually appealing products—it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents—from designers and researchers to engineers and product leaders—to craft seamless and impactful experiences that resonate with millions of users across the globe.

What You Need To Know About The Role
As the Lead UX Researcher on the Experience Strategy team, you’ll pioneer creative research programs that explore what’s next for PayPal. Through a blend of qualitative and quantitative research, you’ll play a pivotal role in driving our go-to-market strategy for new products and shaping the evolution of our experiences across time horizons. Your thought-provoking foresight and ideation workshops will foster innovation, empowering teams to think differently. And by distilling complex data into compelling narratives, you will elevate the voice of the customer across the organization.

Your Day to Day

  • Be an influential member of a cross-functional product team(s) by identifying research opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and otherwise championing the voice of the customer across the organization.
  • Independently own and drive research programs from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and a high level of rigor.
  • Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to facilitate constructive debate and drive customer-centric decision-making.
  • Successfully leverage insights across various research functions and data sources (e.g. market research, product marketing, analytics, etc.) throughout the product development lifecycle.
  • Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders.
  • Expertly facilitate workshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy
  • Act as a thought leader across our thriving Experience Design community: drive strategic change initiatives, advocate for user-centric approaches, optimize workflows, and establish best practices that evolve our craft.
  • Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, working to expand your skillset, and mentoring other researchers to help them grow.


What You Need To Bring
  • Masters, Bachelors, or Professional degree backed by 6+ years of experience in design, research, or related fields, demonstrating creativity, leadership, and significant impact within each previous role.
  • Experience in financial services, ecommerce, or related industries preferred; demonstrated understanding of sector-specific challenges, needs, and opportunities
  • Proficient in a variety of qualitative research methods and approaches: in-depth interviews, diary studies, contextual inquiry, participatory research, observational research, etc.
  • Proficient in a variety of quantitative research methods and approaches: choice-modelling survey design and analysis, significance testing, statistical analysis, concept testing, etc.
  • Proficient in a variety of service design approaches and artifact development: co-creation sessions, ideation workshops, journey maps, service blueprints, etc.
  • Strong cross-functional collaboration experience, including partnering with product management, design, marketing, and other key stakeholders to facilitate constructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives change


PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $107300 to $259600

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0111840