In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services.

Microsoft's CO+I team is seeking a Project Controls Technical Program Manager to provide services for Global AI Program in the US. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This role is a hybrid role located within one of our US based Hub Locations.

Responsibilities

Analysis of Customer and Market Signals

Understands and starts to build experiences across multiple groups or divisions. Starts to coach internal team to develop problem statements and form hypotheses of multiple Project Controls feature areas to address complex business, program, and customer needs, and/or market opportunities; identify all dependencies effected by the proposal. Owns and performs experiments to test hypotheses and inform decisions on what multiple feature areas to introduce. Establishes clarity of patterns of root problem and how it relates with previously seen trends across Project Portfolio determines the sectors impacted and provides research evidence to determine priorities. Determines and leads process improvements to quickly scope insights. Ensures alignment between the customer, the market, internal stakeholders, and the goals of and strategy of Microsoft CO+I. Collaborate with others (e.g., Engineering, Construction, Commissioning, Integrated Fitout) to ensure that they can satisfy customer requirements. Evaluates the opportunity to determine for greatest value to the business. Defines solution options and proposed solution roadmap across multiple feature areas within multiple stages.

Identifies complex opportunities and gaps in the implementation of multiple feature areas including comparison of various quality and performance metrics to various solutions. May lead Project Portfolio team engagement to solicit feedback and understand their experiences with AI Project Controls services. Independently performs complex research in collaboration with other teams, conducts analyses, and examines technology-related industry trends, as well as industry-specific requirements or regulations. Integrates relevant data on Project Controls Process and Tool product usage, telemetry, and service data together to identify complex patterns, generate hypotheses, and build a plan to change Project Controls product.

Product/Service Definition

Defines the program(s) goals and prioritization for the multiple feature areas they own. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data-focused analysis. Engages in active risk management (proactive and reactive) to identify risks and propose mitigations for risks using data

Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas (e.g., product, service) and works with Global Project Controls to ensure needed telemetry is developed. Deeply understand the return on investment and present it to key stakeholders.

Partners with Global Project Controls function to assist with design and integrated solutions to complex technical needs for multiple feature areas. Proposes design and architecture documents for multiple feature areas. Understands what options are available and partners with others to identify and select best option for needs and creates new solutions if needed. Collaborate with Global Project Controls function and technical partners to develop solutions. Works with internal and external technical partners and/or Global Project Controls to present technical solutions to business.

Product/Service Performance

Acts as a technical advisor to educate and evangelize the feature areas they work on with Portfolio and Project Teams via meetings, presentations, and other forums. Leads direct Portfolio and Project team (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas. Helps deliver Project Controls Processes, tools, and field support. Participates in business deals, creates strategic partnerships, and participates in Project and Portfolio Level

Leads teams to partner with others to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality, performance, , and cost), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas. Shares insights with Engineering and other partners. Forms hypotheses to complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics.

Drives the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others. Understands and drives improvements in the support process, including both forums and communities. Collaborates with and provides insight to Software and Hardware Engineering, Customer Service and Support (CSS), and other partners (e.g., business-process owners) on broad live-site improvement opportunities.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, product development, or Computer Science
• OR equivalent experience.
• 2+ years experience managing cross-functional and/or cross-team projects.
• 4+ years of Project Controls experience
• 4+ years of Power BI and Data anyaltics experience
  

Other Requirements

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Additional Or Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 4+ years of experience managing cross-functional and/or cross-team projects.
• Proficiency in planning master data, master data management principles, processes, and best practices.
• PMP /AACEI Certification
  

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.

Microsoft will accept applications for the role until August 8th, 2024

#COICareers and #EPCCareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.