About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub is seeking a motivated individual to lead our Customer Success Operations. This role reports into the VP of Revenue Operations and will also be a de facto member of the Customer Success (CS) Leadership team. This role is pivotal in driving productivity, consistency, efficiency and scale across the CS organization. Leading a team of Business Operations Managers, they ensure the foundational, strategic and day to day operations run seamlessly. The successful candidate will be well versed in managing teams and creating and optimizing operational processes. We are looking for a leader who has the ability to be a respectful disruptor. Someone who can ask hard questions in a respectful way, especially when it comes to KPI’s and performance.

Responsibilities

Oversee the day to day operations of the Customer Success Organization, including:

• Overseeing the process of providing forecasting and data relevant to Fiscal Year Budget planning including Capacity forecasting and planning. Championing processes and tools to manage budgets in partnership with Finance.
• Strategic planning for the development of Business Unit level objectives, documenting and tracking key initiatives, KPI (Key Performance Indicators), planning and maintenance of both Financial and Business Monthly/quarterly reviews.
• Communicating risk and growth opportunities throughout the planning process, and approving plans for improvement to senior-level stakeholders across the organization.
• Providing strategic direction in the standardization of processes and tools across CS. Driving continuous improvement programs. Synthesizing feedback and provides recommendations to senior stakeholders. Acting as center of excellence by owning best practices and cascading these to the team and corporate leaders.
• Managing, mentoring, and fostering a synergy within the team and thinking of creative ways to challenge and develop personnel.
• Bringing innovative best practices to evolve the Customer Success Operations team to be proactive change leaders within the Revenue organization.
• P&L/margin business understanding, ROI development and Budget planning.
• Presenting & storytelling at Executive (VP+) levels and simplistically telling success stories.
  
  

Qualifications

Required Qualifications:

• 12+ years experience in sales or Customer Success operations, project management, analytics, sales/adoption performance analytics, finance/business analyst, process improvement, business development, customer success, finance, marketing operations, or a related field
• OR Bachelor's Degree Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 10+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, customer success, finance, marketing operations, or a related field
• OR Master's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, customer success, finance, marketing operations, or a related field
• OR equivalent experience
• 5+ years people management experience.
  
  

Preferred Qualifications:

• Experience with consumption-based business models.
• Experience within a high-growth SaaS technology company.
• Experience or familiarity with Attribution modeling.
• Experience with developing an Organizational Strategy.
  
  

Compensation Range

The base salary range for this job is USD $122,500.00 - USD $325,000.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive
  
  

Manager fundamentals

• Model
• Coach
• Care
  
  

Leadership principles

• Create clarity
• Generate energy
• Deliver success
  
  

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!