Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: Associate Product Manager, Order Management and Customer Training

Position Overview:

We are looking for a self-motivated, experienced Associate Product Manager to join our End-to-End (E2E) Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Feature Backlog is properly prioritized, defined and executed for the team.

Responsibilities:

• Works closely with the Product Manager and business stakeholders to define and prioritize the team’s feature backlog
• Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
• Deeply understands customer needs, measures product performance, and delivers insights to inform product improvements and new capabilities
• Evaluates business problems and desired outcomes, breaking down complex experiences to deliver digital improvements iteratively
• Develops process flows to illustrate the impact on operations because of the new or improved capabilities
• Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
• Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning
• Provides input into release timelines and investigates alternate paths forward on potential timing options​
• Drives scope tradeoff evaluations on feature implementation​
• Participates in usability studies to bring voice of the customer on a feature to the team ​
• Supports the Product Manager with business case development (both cost and value) for new opportunities and product improvements
• Partners with Solution Leads to ensure design and development consistency across all work within the teams
• Supports software/vendor selection processes when necessary
• Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs)

Education and Experience:

Minimum Requirements:

• Bachelor's degree or equivalent relevant work experience.
• Relevant experience using Agile methodologies, related to roles within a product team
• Knowledgeable of IT systems development strongly preferred
• Familiarity with Web and CRM platforms strongly preferred
• Demonstrates strong communication skills with audiences with various levels of technical background.
• Experience using data and user insights to inform product decisions
• Experience in digital customer experience/success is preferred
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices

Preferred Skills and Competencies:

• Experience in the Medical Device industry is a plus
• Familiarity with Scaled Agile Framework (SAFe)
• Able to work independently with minimum supervision
• Proactive at communicating with various stakeholders in the organization
• Detail oriented, with effective verbal and written communication skills
• Demonstrated abilities to leverage creativity in order to overcome obstacles and work with a sense of urgency
• Able to organize and judge multiple priorities

Physical Requirements (if applicable):

• Travel as needed (approximately once per quarter)

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:

The US base salary range for this full-time position is $99,892.00 - $149,837.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.