You will be the first point of contact for customers encountering technical issues with their private cloud workloads. You will be responsible for troubleshooting and resolving a wide range of incidents, acting as a bridge between the customer and internal Google teams.

You will provide timely and effective technical support for customers' issues, diagnosing incidents. Use your technical knowledge and troubleshooting techniques to fix the issues.

You will be required to work collaboratively with other Google teams to escalate and resolve complex issues. If necessary you will update Google's playbooks, not just to help Google's United Kingdom (UK) team but to help similar teams around the world. You will help drive the success of Google Cloud by understanding and advocating customers issues. This will include a need to sometimes work non-standard work hours and participate in an on-call rotation.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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