As a Technical Account Manager specializing in Enterprise ERP Integrations, you will be the trusted advisor and technical expert for our most strategic B2B clients in Brazil. You will lead the end-to-end implementation of complex integration projects between our platform and enterprise ERP systems (e.g., SAP, Oracle, TOTVS, Omie, Sankhya), ensuring seamless coordination between internal teams, external vendors, and client stakeholders. Your ability to navigate technical challenges, manage project timelines, and foster strong client relationships will be critical to the success of these integrations.

We are looking for a Technical Account Manager who:

Responsibilities:

• Project Leadership: Drive the successful implementation of large-scale ERP integration projects from initiation to completion.
• Technical Expertise: Serve as the primary technical point of contact for clients, providing guidance and support on our APIs, integration best practices, and ERP system configurations. You will pair up with a Key Account Manager, the primary relationship point of contact with customers, to help explain technical details in sales pitches and throught the integration projects.
• Vendor Management: Identify, evaluate, hire and manage relationships with third-party vendors involved in the integration process, such as ERP consultants and implementation partners.
• Internal Alignment: Collaborate closely with internal teams (Product, Engineering, Sales) to align roadmaps, prioritize resources, and resolve technical issues related to ERP integrations, and influence on their roadmap for continuous improvement of our APIs.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders at enterprise clients, ensuring their ERP integration needs are met and their satisfaction is high.
• Risk Mitigation: Proactively identify and mitigate technical and project risks that could impact the successful implementation of ERP integrations.
• Documentation: Maintain detailed project documentation, including technical specifications, project plans, status reports, and ERP-specific configurations, both for internal usage as well as for clients.

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience:
  • Proven track record of leading complex ERP integration projects in the Brazilian market.
  • 5+ years of experience in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Customer Success Manager) with a focus on ERP systems.
  • Deep understanding of ERP systems (SAP, Oracle, TOTVS), their APIs, integration patterns, and data structures.
  • Experience managing external vendors specialized in ERP implementations and navigating enterprise procurement processes.
  • Excellent communication and interpersonal skills, with the ability to build rapport with technical and non-technical stakeholders in Portuguese and English fluently.
• Technical Skills: Familiarity with relevant programming languages, cloud technologies (AWS, Azure, GCP), and integration platforms (e.g., Mulesoft, Dell Boomi).

Additional Skills & Pluses

• Strong analytical and problem-solving skills, with a strategic mindset.
• Quick learner, adaptable to changes and willing to shift directions as needed.
• Innate curiosity and an ability to thrive in an ambiguous and rapidly changing startup environment.
• Organizational skills to help create clear documents and presentations to stakeholders and clients
• Spanish proficiency is a plus.