In this role, you will blend creativity with technology to create world class customer experiences. The Product Owner will serve as the business-side owner of a software product(s), or technologies used by Retail Contact Center (RCC) Specialists, and in some cases directly by our customers. You will build an understanding of our RCC Specialist community, their workflow and processes, and will work with our technical partners to stitch varied technologies and capabilities together into the experience that you envision. Success requires a passion for creating great user experiences, a high degree of proactive self-motivation, organization, follow-through, and the ability to communicate effectively with people of varied functional expertise and technical proficiency. You will interact and collaborate with business partners across all business functions, levels and locations. Ideally you will have experience with E-commerce order and support processes, customer contact methodologies, contact center applications and processes, a design-thinking approach, and thorough understanding of the software development lifecycle (SDLC), including user acceptance testing (UAT). You’ll have a record of leading technically complex projects, delivering high quality results on time, taking ownership of issues and tasks, influencing collaborators and business partners, and making the hard calls. You’re also likely a creative problem solver, demonstrate an unending curiosity to understand how things work, and aren’t afraid to go above and beyond to get the job done. Typical responsibilities will include: - Managing the release calendar and roadmap for your software product(s) - Supporting all phases of SDLC through your partnership with technical teams - Defining and communicating deployment plans, taking into consideration competing priorities - Leading user roundtables and surveys to understand the needs of your partners and collaborators - Supporting software engineering teams by writing technical/functional design requirements - Working in a fast-paced environment with a committed focus on customer experience - Engaging in multiple projects and initiatives simultaneously, balancing priorities as required - Pro-actively identifying and actively solving for gaps and issues - Domestic and International Travel may be required on occasion - Availability during evenings, weekends and non-standard hours may be required to support product release timing