Discover the best
jobs in tech

From design and development to sales,
people, and management, get <matched>
with the best opportunities.

92

companies

8,109

Jobs

My job alerts

Apple University, Operations Project Manager

Apple

Operations

Cupertino, CA, USA

Posted on Oct 22, 2024

Apply now

Summary

Posted: Oct 21, 2024

Weekly Hours: 40

Role Number:200572852

Apple is a place where extraordinary people come to do their best work. Every day, team members across the company work to create products, services, and experiences that enrich people’s lives, and to leave the world better than we found it. Apple University (AU) fosters understanding, conversation, critical thinking, and skills across a broad set of topics, including Apple’s culture, organization, and values, leadership and management, and the global context in which Apple works. To do so, we build and deliver original classes, courses, articles, tools and more. We are seeking a dedicated and experienced Operations Project Manager (PM) to join our team. The Operations Project Manager will need to gain a thorough understanding of the programs we offer and excels in building strong relationships with our internal team members, faculty, and business partners. The ideal candidate will be proactive and skilled at solving problems, with exceptional project management abilities. They should also have a passion for delivering operational excellence in a fast-paced environment.

Description

- Collaborate and communicate effectively with stakeholders to actively support the development and implementation of both existing and new programs. - Support and collaborate closely with faculty members to understand their needs, requirements, and challenges related to program operations. - Manage and maintain accurate and up-to-date faculty schedules ensuring that changes and updates are communicated effectively. - Oversee participant management processes including registration, enrollment, and communication. - Address participant inquiries and concerns promptly and professionally providing excellent customer service. - Look ahead and identify potential operational challenges, and be proactive in proposing effective solutions to optimize program efficiency and improve the overall operations process. - Take ownership role of multiple projects within your program simultaneously, ensuring their successful execution within given timeframes and resources. Identify patterns, connections, and relationships among various elements, leading to more comprehensive and integrated approaches.

Minimum Qualifications

Experience managing a program that blends media/content and live events, preferably in an educational setting.
Experience independently coordinating and navigating complex interactions across levels of an organization. Should include quickly solving problems, adopting efforts to match changing conditions, and proactively communicating with aligning partners.
Exceptional written and verbal communication skills, including the ability to handle sensitive information with tact, diplomacy, discretion, and judgment.
Track record of collecting and making sense of both perspectives and hard data in order to facilitate a decision.

Key Qualifications

Preferred Qualifications

Obsess Over the Customer Experience — Awareness or thoughtfulness about what makes learning experiences effective. Desire and provide outstanding customer service to all individuals involved in the process of educating people: from peers in AU to participants in classes.
Drive What Matters — Demonstrating a forward-looking approach and a commitment to follow-through to ensure tasks are completed; Enjoys challenging operational tasks while prioritizing many competing requests with minimal guidance.
Give Help — Possess a “can do” attitude and comfortable operating as part of a greater operations team that support and develop one another.
Cut Through Ambiguity — a see something, Say something attitude. Encouraging and empowering each other to take a proactive approach in identifying and addressing potential issues, concerns, or observations.
Resourcefulness — Strong organizational and time management skills, with the ability to multi-task and make confident decisions quickly and under pressure.
Tech-savvy — Support faculty with logistics coordination for AU sessions (Planning, systems, communications, WebEx, room bookings, event set up, catering coordination, materials, supplies, room set up, shipping, etc.); Proficient with common productivity tools, such a Mac, Wrike, Slack, Pages, Numbers, Excel, and Keynote.

Education & Experience

Additional Requirements

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $85,700 and $129,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apply now

See more open positions at Apple

Privacy policy Cookie policy