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Quality of Service Operations Engineer

Apple

Operations, Quality Assurance

Cupertino, CA, USA

Posted on Sep 22, 2024

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Summary

Posted: Sep 21, 2024

Role Number:200569228

People at Apple don't just build products — we craft the kind of experiences which have revolutionized entire industries. Our diverse collection of people, and their ideas, inspire innovation in everything we do. Imagine what you could do here! Apple Services Engineering (ASE) builds and provides the systems and infrastructure that enable Apple's services at massive scale — such as iCloud, TV+, Music and App Store. We are the foundation on which Apple's software developers build the services our customers love. The ASE Quality of Service team are looking for a passionate and talented engineer to help deliver Apple customers the best quality of service for the App Store, Apple Music, Apple TV+ and more. Our services must scale globally, be highly available, performant, and simply "just work". If you love running, monitoring and improving systems that delight millions of customers, then this is the place for you.

Description

We are hiring an outstanding individual to join the ASE Quality of Service Operations team. Our engineers develop tools, monitoring solutions and operational processes to help Apple deliver the highest quality of media services to our customers. We are responsible for the software that drives real-time end-to-end quality of service and influences the performance of Apple’s vast service delivery architecture. We are looking for a standout colleague who is able to take on challenges under tight deadline constraints and deliver imaginative solutions to complex problems.

Minimum Qualifications

Bachelor’s degree in Computer Science or related field
3+ years of relevant industry experience
Operating distributed systems and delivering internet services at scale
Knowledge of core internet protocols and technologies such as DNS, TCP/IP, SSL/TLS, HTTP, CDN, etc.
Experience with monitoring technologies such as Splunk, Grafana, ElasticSearch, Prometheus, etc.
Skilled in designing, implementing and operating tools and processes to detect, react to and mitigate production issues
Excellent verbal and written communication skills, with a proven track record of delivering presentations across teams and to senior leadership
Rotating on-call shifts (including periodic weekends)

Key Qualifications

Preferred Qualifications

Programming via agile methodologies, in languages such as Bash, Golang, Java, JavaScript, Python, etc
Familiarity with containerization, orchestration and deployment technologies like Docker, Kubernetes, Helm, etc
Skilled in independently networking to influence and collaborate with technical and non-technical teams
Experience in executing incident command and coordination
Build applications and real-time dashboards to monitor the quality of Apple Services

Education & Experience

Additional Requirements

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $264,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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