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Sr. Solutions Architect - Diagnostics Platform - Customer Systems

Apple

IT, Customer Service

Sunnyvale, CA, USA

Posted on Aug 9, 2024

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Summary

Posted: Aug 8, 2024

Weekly Hours: 40

Role Number:200561498

Do you have a passion for creating experiences that help people solve technology problems? At Apple, we’re here to help our customers when they need support, and by joining our team, you’ll help us evolve and expand the experiences we offer through our digital apps. We build carefully crafted apps and services which serve a critical need for our customers in a time need. The Digital team builds systems that power the cloud-based support apps and tools for Apple products used by millions of our world-wide customers every day. The system designs you own and collaborate with X-func teams will ensure Apple’s customers have a secure, private and seamless experience. We are looking for a highly motivated individual with strong technical skills to solve complex problems, who is passionate about quality, and has a keen eye for the details that surprise and delight our customers. You will champion your ideas with peers, management and other engineering groups. You will also enjoy the benefits of working in a fast growing business where you are encouraged to “Think Different” and where your efforts play a key role in the success of Apple’s business. Customer Systems.

Description

Our applications rely on a complex ecosystem that is supported by multiple engineering teams. You will be responsible for understanding the needs and changes across the ecosystem and build a strategic roadmap. To ensure alignment of your roadmap with the various engineering team, you will partner with respective product owners to prioritize trade-offs, clarify requirements, and drive towards product goals. You will define technical solutions for business problems, define system interfaces and data flow across systems, write user stories, and advocate for end-user and business needs. You will also facilitate effective communication between business and engineering teams to get issues resolved. You will have extensive technical conversations with engineers and non-technical professionals, and will be required to present in front of senior leaders.

Minimum Qualifications

7+ years in software engineering with a focus on system design or technical architecture or solution architect.
Design and document engineering specifications for inter and intra-system interactions.
Experience designing and building distributed systems.
Bachelors degree

Key Qualifications

Preferred Qualifications

10+ years in software engineering with a focus on system design or technical architecture or solution architect.
3+ years in hands-on development or technical architect roles.
Experience in understanding overall product requirements and breaking them down into technical components.
Use data from various performance monitoring tools to analyze opportunities for improvement.
Ability to define interfaces and data flow across systems.
Ability to clearly communicate concepts through sketches, wireframes or prototypes.
Ability to write precise technical specification or user stories that align with business priorities.
Expertise in micro-services architecture and REST API’s.
Excellent written and verbal communication and ability to present work to executives.
Experience in working with a global team across different timezones.
Experience in building systems with robust traceability, real-time visibility and efficiency.
Experience in working on projects using Agile development methodologies and scrum process.
BS or MS in Computer Science or other technical field or equivalent experience.

Education & Experience

Additional Requirements

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,800 and $312,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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