DESCRIPTION

Amazon Ads operates at the intersection of e-Commerce and Advertising, offering a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. Amazon DSP is Amazon’s programmatic advertising product for campaigns spanning Video, Audio and Display across Amazon properties (e.g., Amazon.com, Freevee, Twitch, Fire TV, and Amazon Music) and tens of thousands of third-party websites and apps. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in working to build a unique, world-class advertising offering with a relentless focus on the customer, you’ve come to the right place.

The Amazon Ads Supply Desk is powered by a team of supply experts who are tasked with curating, recommending, and maintaining inventory via deals that empowers buyers to make investments that best address their campaign objectives.

We are seeking a Solutions Architect for the North America Supply Desk team. In this role, you will partner buyers, ADSP product, and engineering to triage and troubleshoot technical implementation issues, build robust scalable solutions to automate and future proof the business, and provide detailed feedback, guidance and expertise to stakeholder technical teams to enhance ADSP supply facing products. In this role you will also work closely with Publishers and SSPs to provide guidance around deal technical best practices and expectations when working directly with ADSP. This role requires expertise in the transaction of display, OLV (web + app) and CTV supply.

The ideal candidate must be self-motivated with a proven track record in advertising technology. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. We are looking for candidates who are comfortable at the intersection of technology and business. The Solutions Architect is a very technical role - you must be broadly competent across many areas of technology (infrastructure, security, DevOps, databases, application development, analytics) and deep in at least 2-3 of those areas. On the business side, the ability to connect technology with measurable business value is critical to a solutions architect. The Solutions Architect will spend most of their day interacting with several customer stakeholders, including developers, team leads, and engineering directors.


Key job responsibilities
- Detailed Deal Troubleshooting being able to provide guidance and root causes to deal related issues.
- Educate partner engineering and technical support teams on technical best practices.
- Build robust and complex SOPs which help bring solutions to stakeholders and customers
- Engage with product and engineering to uphold the Supply Desk technical bar during any net new product releases.
- Perform technical tests of all newly released products.
- Utilize log level data and insights to root cause issues and communicate those complex issues to business teams.
- Automate manual daily tasks of the Supply Desk team to ensure efficiency and optimization.

Here are some other qualities we are looking for:

- Enjoy working with advertiser / agency customers. You will have a passion for educating, training, designing, and building advertisers solutions for a diverse and challenging set of customers.
- Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer, and pre-sales experience.
- You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on ADSP.

A day in the life
A day in the life for a Supply Desk Operations Solution Architect encompasses three primary responsibilities. The first is managing and root causing a troubleshooting ticket queue for relevant customers. The second is to collaborate with stakeholder and engineering teams on process improvements to reduce TTR for troubleshooting and number of troubleshooting cases. The third is identifying areas of immediate opportunity to automate the existing operational business by leveraging existing and / net new products. A Supply Desk SA is successful when they are able to manage multiple issues and be able to communicate those issues, root causes, and next steps to resolution clearly and concisely to senior leadership and customers.