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Program Manager, AWS Marketing, Customer Experience Team

Amazon

Amazon

Marketing & Communications, Customer Service, Operations
Seattle, WA, USA
Posted on Oct 25, 2024

DESCRIPTION

The AWS Marketing Customer Experience team is seeking an experienced and detail-oriented Program Manager to support the execution of our search marketing keyword program. In this role, you will own paid search content optimizations measured through standard search metrics (e.g., impression share, click share, and engaged visits). You will drive and track progress of implementation with key stakeholders (e.g., Product Marketing, Search Analyst, and other AWS Marketing leaders and executives), bring efficiency to the program based on insights and recommendations to scale our search strategy over the long-term. You will operate within a fast-paced environment and project manage across senior leadership within the AWS Marketing organization.

Key job responsibilities
• Create and track program milestones, risks and dependencies.
• Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs.
• Assist in the development, implementation and operations of search marketing keyword strategy in the paid search channel.
• Participate in the tracking and reporting of search performance metrics.
• Contribute to the improvement of content and search processes and workflows for increased efficiency.
• Stay up-to-date with industry trends and best practices in search engine optimization.


A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


About the team
We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.