DESCRIPTION

The GSSO Ops Excellence team is seeking a highly talented Lean Six Sigma Master Blackbelt to drive transformational process improvement initiatives and implement best-in-class operational practices across the organization. As a practitioner of the methodology and a true catalyst for organizational transformation, this role will work tirelessly to break down silos, challenge the status quo, and empower cross-functional teams to optimize processes, enhance customer experiences, and drive sustainable growth.
Acting as a trusted advisor to senior leadership, this role will provide data-driven insights and recommendations that inform critical decision-making and support the company's long-term success. By redefining the boundaries of process improvement, this role will lead the charge towards continuous, adaptive, and customer-centric innovation.
The successful candidate will be responsible for leading critical projects that remove waste from business processes, improve the link between technology, data, and the user community. You will diagnose processes, identify improvement opportunities, prescribe strategies, and guide the improvement effort. This will involve executing priorities through Amazon Customer Excellence System (ACES) initiatives, Kaizen events, and supporting critical programs and projects. You will also be a caretaker for best practice documentation and facilitate knowledge sharing across the organization.
This position requires a proven leader with the ability to facilitate and guide the application of ACES methods and advanced technology to drive process improvements in an extremely deadline-driven and rapidly growing environment.


Key job responsibilities
• Serve as the subject matter expert on Lean Six Sigma principles, tools, and techniques.
• Lead the design, development, and deployment of Lean Six Sigma projects and programs.
• Mentor and coach Lean Six Sigma Black Belts and Green Belts in the organization.
• Collaborate with cross-functional teams to identify, prioritize, and execute process improvement opportunities.
• Develop and maintain a robust Lean Six Sigma project pipeline to drive continuous improvements.
• Analyze and map existing processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Utilize advanced data analysis and statistical tools to measure process performance and drive data-driven decision-making.
• Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements.
• Collaborate with tech, data, go to market and engineering teams to integrate technology-enabled solutions for enhanced efficiency.
• Align Lean Six Sigma initiatives with the overall global services strategy and operational objectives.
• Identify and drive opportunities to standardize and harmonize processes across the organization's global footprint.
• Develop and execute change management plans to ensure the successful implementation of operational improvements.
• Partner with senior leadership to develop and communicate the vision for operational excellence.
• Establish best practices, playbooks, and knowledge-sharing platforms to scale successful initiatives.


A day in the life
• Work on large, important initiatives. Define the long-term data strategy and vision to meet emerging customer needs, and the feature design and technical approach to deliver on this vision.
• Be highly analytical, resourceful, customer-obsessed and team oriented; drive alignment and coherent product feature, business, and strategies.
• Drive strategic communications, own stakeholder engagement and identify customer requirements by considering data, customer feedback, and user research, and design data product value propositions for large tech and cross-functional audiences.
• Be able to manage multiple projects - including planning, prioritization, and task delegation. Work closely with data engineers, data scientists, BIEs through product launch.


About the team
Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. AWS Global Services (GS), formed in 2022, delivers customer success throughout the cloud adoption lifecycle. Our 25K+ employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.
GS is comprised of four primary business units: 1) Global Services Security (GSS) provides security guidance and offerings, 2) Training & Certification (T&C) offers cloud skills training and certification, 3) Professional Services (ProServe) provides consulting and hands-on-keyboard services, and 4) Support and AWS Managed Services (Support) delivers 24/7 technical support and managed services.
Together, these teams continuously improve our systems and processes to enable better results for both customers and employees, with the GS Strategy & Operations (GSS) teams supporting each. GSSO enables integrated business support, product management, planning, and deal strategy for GS. GSSO understands customer experiences and inspires bold ideas to deliver the best experiences and solutions to our customers. We embrace scientific thinking, pursue continuous improvement, and develop talent to provide world-class support across GS.