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Customer Solutions Manager , US EDU & SLG



Customer Service
Tulsa, OK, USA
Posted on Sunday, July 7, 2024


Are you passionate about shaping the future of State & Local Government and Higher Education by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with project team members? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Worldwide Public Sector, State & Local Government and Higher Education team to help customers realize sustained business value by accelerating their cloud transformation journey.

Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates, guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and more.

Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and more.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you may define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and more.

You will interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.

Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first 6 months of employment.

This position may require 25% - 40% travel dependent on geography and time of year.


• 5+ years of experience driving customer initiatives including 3+ years of customer facing experience, leveraging technology to deliver projects
• Experience in project management and delivery and/or program-management
• Demonstrated technical breadth in AWS and/or cloud fundamentals
• Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
• Bachelor's degree or equivalent experience


• Experience in external customer-facing role(s) within State & Local Government and Higher Education
• AWS certification(s) and/or other cloud provider certification(s)
• 1+ years of experience implementing AWS/cloud services
• PMP or project management related certification (SCRUM/Agile, Princee2, PgMP, Six Sigma, SAFe etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.